Order question
Questions about an order you already placed.
Customer care
How can we help?
For an existing order, reply to your order confirmation email. This securely connects your message to the order details already on file.
Tracking / delivery issue
Tracking has not updated or your parcel has an issue.
Damaged or defective item
Include your order number and a clear photo or video.
Missing item
Tell us what is missing and include your order number.
Return / exchange request
Include your order number and the item concerned.
Product question
Questions about the lamp, bundles, scents or use.
Other
Anything else our support team can help clarify.
Contact support
Reply to the confirmation email for your order and include your order number. For damage or a defect, attach a clear photo or short video.
Never send payment-card details or passwords. No public support email or secure form is currently listed on this storefront.